Returns & Refunds policy

You are entitled to a full refund within 30 days of purchase of our books. This includes all new orders and pre-ordered books.

The deadline for requesting a refund is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right to a refund, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail support@j2tw.net

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will incur a 10% restocking fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in appropriate packaging and in good condition.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

9878 W Belleview Ave #2024, Denver, CO 80123 USA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@j2tw.net